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@twyngwyn wrote:
I don't understand why anyone would use 'best offer' unless it's for a car/house etc

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I actually have it on most of my listings.  I haven't found how to apply it to Variation listings though.   When I first started selling seriously about 12 months ago,  I used it to test the waters so to speak.  Now I mainly use it (in my mind at least) to enable Buyers who wish to purchase more than one of a certain item to get a bit of a discount (but because a lot of my items are low value, I won't accept ridiculous offers - can't afford to with all the fees !)  I often get offers below 50% - in which case I have a laugh and use that button someone aptly re-named !

I do always Counter Offer, with a polite explanation.  The ones who have made a ridiculous offer cop an equally ridiculous CO, about 5cents off & they usually disappear & those that are reasonable to begin with, get a reasonable CO which they usually accept.  I've even had a few newbies who didn't understand how to accept the Counter Offer & ended up paying BIN price anyway, so I send them an extra besides their thank you gift (Call me crazy, I know)

And as someone else suggested, sometimes it's a case of 'Do I want a sale ?', so I'll take my costs into consideration and if I'm in a good mood, the Buyer may be lucky, even if it's just a one off item, I figure, if they are interested & their offer is reasonable, why not - they just may become a regular customer or maybe it will just make someone's day .

Touch wood, surprisingly, most Buyers don't even use it - hope not too many Buyers read this !! Hahaha