Wow, was just going to post something along the same lines.

 Here is MY problem......

I opened a case against a buyer who did not pay (2 weeks).

Buyer then apologised and requested a paypal invoice as she was having troubles paying through ebay (shock!)

Invoice paid, buyer paid, item sent. All good.

SO - I cancel the dispute.

Or so I thought.

Case is still open in dispute centre and only option that comes up under 'take action' is ' receive fee credit'. What happened to the ' the buyer and I have agreed' option?? If I choose the receive credit option then the case will close but in my favour and my buyer will receive a strike against her!

And ideas??