Are any other ebay sellers having the same problem as me with the "automatically relist up to 3 times" feature not available on either new listings or relisting unsold items?

I have tried contacting ebay by phone and live chat the past few days and they tell me all sorts of wrong answers regarding why, but ebay's own help pages say that automatically relist feature is available to everyone but ebay store owners.

Please let me know if you've had success with getting a satisfactory answer / outcome from ebay.

Thanks