Just comes to seeking to justify their interference in the market:

"But what we do have at eBay, with the benefit of 19 million Brits visiting us each month, is some insight into the direction of the overall market and customer expectations as the e-commerce market becomes even more competitive. We know that customers want easy returns, delivery options such as click-and-collect, as well as top levels of service. We appreciate the steps you take to offer these services."

Same old carp ... we know better than sellers, we will punish sellers that do not retail goods our way - we will interfere in every aspect of a sale.