@thecatspjs wrote:Just comes to seeking to justify their interference in the market:
"But what we do have at eBay, with the benefit of 19 million Brits visiting us each month, is some insight into the direction of the overall market and customer expectations as the e-commerce market becomes even more competitive. We know that customers want easy returns, delivery options such as click-and-collect, as well as top levels of service. We appreciate the steps you take to offer these services."
Same old carp ... we know better than sellers, we will punish sellers that do not retail goods our way - we will interfere in every aspect of a sale.
Heh... I love that they think they have insight to trends, when all they're talking about is services that were initiated and offered by independent (non-eBay) retailers. They have no market data at all to base those kinds of things on. If the feature isn't available, there's no on-site data to indicate trends, if the feature is available, it's corrupted by how they often implement it (take free postage for example, their entire campaign made sellers think they wouldn't do as well if they didn't implement it, so the volume of sellers offering it increased and often buyers had no choice - that doesn't show a preference).
Do they think that by getting sellers who can offer national click and collect services, anything will actually change?
I can't imagine a conversation that goes...
A: I'm just going to pop down to Target and pick up some new towels, hopefully they'll have a colour that matches the bathroom decor.
B: Hey, you can always check online first, they have an online store, not only that, instead of going down to Target and waiting in line for a few minutes and having the things you want now, you can pay for them online, wait around for 24 hours or more for an email, print that out, then go down to Target (don't forget your ID n' stuff), wait in line and organise the collection!
A: Sweet! But is there anyway I can make it even more convoluted?
B: There didn't used to be, but good news! Now that Target is on eBay, you don't even have to go straight to their online store!
Yeah, big retailers are the drawcard here on eBay... LOL.
*Disclaimer: I do use click n' collect with one online store - they are in walking distance and accept PayPal, which usually has my extra cash, so it is a bit faster than transferring the funds and heading over there. 
