@sewandsew1111 wrote:
even if you set the managed returns to no - if a buyer opens a return request the seller is drawn into the managed returns system. The seller earns the defect straight to their seller dashboard immediately a buyer selects NAD or broken for he return request. And this is before you agree or disagree.I take it that you are assuming that the seller does not get a defect until ebay decide in the buyers favour. But, the ebay new return process is not like the paypal return process - you get the defect as soon as the buyer clicks that button, not when ebay decide if the buyer is right or not. Buyers can see that selecting a NAD or broken means the seller has to pay return post - selecting buyer remorse options means the buyer has to pay return post. I have had a couple of returns over my several selling IDs and this is my experience of how the new return process works. You are offering a different take on it - I would like to know if the way you are experiencing the return system is different than mine. Have you had a NAD or broken return yet under the new system and checked your defect report to see if you earned a defect?
No, I understand all that, the managed returns is strictly what the "streamlined" process is all about, and is what provides the option for a buyer to print postage labels via eBay. I honestly don't know the nuts and bolts of the process because it's still being rolled out, and there have been issues with aspects of the currently available returns request system, too, but my understanding of the eBay managed returned process is that unless the item requires a freight service or some such, the buyer can get the option to print a label on eBay once a return has been accepted, and who pays for that label depends on the seller's return policy (and/or possibly what the return is for, i.e. SNAD or change of mind) whereas if a seller opts out, the return postage is organised independent of the eBay system.
I think.... 
