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@Anonymous wrote:

Ok, think we got an answer from the customer,  apparently it doesnt work when they try to pay via mobile.  But when she went to the computer it worked fine.  Good be an app issue.

 

If you run into this, ask them how they are paying.

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I've lost count how many times I've had issues with Combined invoices over the last few months, so now when I send them I send a separate message explaining there are issues with the mobile app & so if possible they are better to use a desktop to pay if possible - I had 3 on Thursday.  Have had several customers who don't have access to a desktop, so the way around it I found is to send them a Request to Pay via PayPal & then once paid I mark their order accordingly.

All very inefficient & looks quite unprofessional. I explain it's an eBay issue, but I'm sure many Buyers think it's my fault.