The option available to you was to leave a professional reply to their feedback to share your side of the story.

am*3 - what IS the professional reply?

And what profession does one have to be to sell on Ebay?

I keep reading all the time about this "professional" responses to f/back - but what exactly are they, or should be?

To my thinking, profession is something that one acquires when completing a specific schooling and getting a diploma - but even that is in that specific field.

Is there some sort of school that everyone has to attend, graduate and get the diploma to say that now "they are professional to trade on Ebay"?

If that doesn't exist - then everyone can respond to f/back any way they like, based on how they feel at the time in relation to buyer's comments and behaviour.

And I can't be sure, but can only imagine that most sellers wouldn't feel too benevolent, with a nice and cheery disposition after they have been given a neg, especialy if totally based on lise, or undeserved for any other reason.

I can understand perfectly  - and even relate much better to neg responses totally describing seller's feelings about the person or the transaction - rather than reading some "professional" reply.

Not that I really know what that is - but suspect that what ever it is it wouldn't even come close to describing how seller really feels!