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@curraone wrote:

and you click on the blue "expand" button;  it will give you item nos and transaction nos. 

 

I just put the item number in search and it shows me what the item was and I can check the order details for the seller's name.

 

If it is too old for search, I can always find it in paypal.

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If it's too old for a search, you can still find out the long way I mentioned above. This is for the OP too (and anyone else interested). 

Go into the Seller Dashboard and on the left is a link "Detailed Seller Rating Report", click on that, then click on the blue button "Create Report". On the next screen, change the dropdown at the top to Item Numbers.

Now, open a new tab and go to your feedback. I will assume that your listings aren't private, so item numbers should show for all transactions in the feedback. Find 10 feedback where you KNOW you got 5 stars for each thing.

Copy each of those item numbers into the bottom box on the page where you're creating the report, separated by a comma. Give it a name (I just use a number so there's something in the box to identify it) and then click Run Report.

Keep refreshing the next page until the report highlights blue and says complete. It should only take a couple of minutes. If it says "no details", it means one of those item numbers, the buyer didn't leave a DSR, so find another 10 numbers (at this stage it doesn't say which one didn't leave the rating). Once the report is complete, open it and hopefully, they all should say 5.0. If they don't, select another 10 numbers. Keep the 5 star report and keep that screen open.

Next, select the item number that you suspect may have given a low rating. Go back to the report page and on the right of the report you just created, click the drop down and select "Run Similar". That will open all the item numbers you previously inserted. Remove the LAST one and insert the new suspect item number and then run a new report.

If the report comes back showing less than 5 stars, then you know it was that transaction that gave you the low rating, as you already know the other 9 gave you 5 stars. If you open the rating distribution link, it will show you where they trashed your stars and whether they gave you a 1, 2 or 3 rating.

Yes, this is the long way of doing it, but once you have that intial report with 10 x 5 star numbers, you can keep that one and just repeat the above by removing the last number and inserting a new one to check numbers. It's only creating the first good report that takes time due to having to find 10 feedback with 5 star ratings. As you can see the buyers name in your feedback, you will know exactly who left the bad rating.