Just as I truly believe that some people have no business shopping on-line in general, and on eBay in particular. What really bugs me is that eBay knows that some buyers are completely clueless tools yet they make no allowance for the fact and continue to permit them to leave totally unrealistic feedback & DSRs at the expense of sellers' reputations, and in some cases their very livelihoods, yet they flatly refuse to entertain sellers' reasons or excuses, even when irrefutable evidence is presented in their favour. I really don't understand why eBay feels it necessary to to act like completely heartless ba$tards most of the time while showing a total lack of regard or respect for the sellers whose hard work keeps their sites running.