Just started selling seriously 2 weeks ago and although i have sold the odd item over the yrs i decided to go with PayPal  to simplify things.

I'm very much a newbie and i've realized ive made a big newbie mistake.

I've sold a number of the same items and through all the excitement of seeing my phone pop up with sale i'd go and post it off.Concentrating on the buyer and not the completed sale.

So in short i have 2 buyers who have just received said items but are still yet to complete checkout.

I also have 1 buyer who has received the item but has cancelled payment.

I received the email below.

XXXXXXXXXXXXX has cancelled the unclaimed payment of $XX.XX AUD made with PayPal on 15 Dec 2014. For information about this cancelled payment, please contact XXXXXXXXXXXXXXXX.

How am I to claim anything on a 21 day freeze? If that’s how it works!

I’m just wondering how I should message them about payment?