Hi there,

I post a lot of letter rate (400/500 a week) and I find my rate is 1%.

I have noticed many are to apartment blocks and certain postcodes in Vic.

Intially my rate was like yours 2/3% but was advised by Aust Post not to put my company name on the return address. To use a stamp with the return address only. If you use a sticker then it looks as if the item is expensive.

Also as suggested by another I always ask them to check with their local Post Office. In WA esp I have found they are held for up to three weeks before being returned.

The idea suggested endorsing your feedback with

<UID>: Replacement sent for item reported lost in post <date>.

is an excellent one and will be doing so in future.

Hope that this is of help and you are not alone.

Kind regards to all.