Supervisor sad they were going to ring to ring me back having perused the policy.

'called me and phone dropped out,. 

Supervisor didn't ring back. 

 More than a day later I ring and am transferred to supervisor. 

They said "I don't know anything about your case" (previous CSRs have so many emails, and further said they would be putting all information before supervisor including policy cited and discussion forum).

"I have no  background of your concern"

Me: "why is that you have no background when I have written about ten emails, it's been three months, and the matter was esacalated to you, there have also been about 10 calls and nobody ever rings me back?:"

Supervisor: "I don't have any background. I havn't been informed"