@i-love-my-sheep wrote:I was wondering, if there were 2 orders that haven't been sent, why would they send one today and then one tomorrow? Could they not have both been sent today? It does seem rather strange, especially when you say they have always been reliable in the past. I wonder if they have a new employee that doesn't realise you are a long term, regular customer, so is just trying to shut you up?
Both sites provide quite a few different shipping options - the only time I don't get a choice over the delivery carrier is when I order enough to qualify for "free" shipping (which for them means instead of a shipping charge, I pay a handling fee per kg), which was the case for my Site 1 order - but for order one on site 2, I selected USPS, and for order 2 on site 2, I selected DHL (because....reasons. 😄 Good ones, mind, but bear in mind also that site 2 is the bulk wholesale site / manufacturer, they tend to have up to 30 days lead time (sometimes longer) on orders because they need to get the factory to make the items after my order is placed, whereas site 1, aside from the smaller quantities, tends to list in-stock ready to ship items. Plus, both orders on site two were made several days apart and paid for separately - so technically they need to be shipped separately if they want protection, not that I have any intention of making them need it...I just want my stuff. 😞 ).
I think character_parties may be right in that they may have initially thought they sent the first site 2 order with site 1's order, but... they then admitted it hadn't been sent. If they were looking at the tracking number for site 1's order when they said "we think you've received it", they must have reaslised at some point A) what the tracking number for site 1 was, and B) that it didn't apply to site 2's first order in order to be able to admit they haven't sent it after all, but then that would mean they almost definitely knew what they were doing when they provided me that tracking number for the new order, because they would have already looked into it. Hence why I say it doesn't seem to add up at the moment.
englishrosegardens - just to reply to the first question - that would depend on how silly they hope I am (if indeed they do, and at this stage I'm not making presumptions, just questioning their responses to me so far - "we think you've received it, hope you like it" was actually - minorly - offensive to me, because they may as well have just said..."nahhhh, you're lying").
Let's say for argument's sake, I simply open a dispute for site 2's first order and they upload the tracking number for site 1's shipped (and received) order. Unless I can convince PayPal it is for an unrelated order, the dispute will close in the seller's favour without them ever actually having to send me anything.
Hope everyone can follow the site 2 order one stuff, sorry if it's a bit confusing... 
