DSR ratings are anonymous, I have no idea who left what, but it is easy to guess with time frame (only a guess though), I am thinking my 1 last month was from the buyer from WA, who did send me an email about how long it was taking to arrive, had been a week since she paid, and what lousy service I provided.  I send an email to buyers the day I post an item to let them know it is on its way, which is at the best part, the day they pay.

I did reply to buyer email  with "I posted the day you paid, can't post any quicker than that, sorry for delay" and offered to find out where item was, so contacted Aust Post, they told me buyer was in a remote area, so takes longer to get to them, and I explained this to buyer.  Might not have been this buyer, but time frame fits, but as I said earlier, only a guess.

This is the confusing part for buyers, it say Postal Time, so of course they look at time to get to them, not time it takes seller to post, as for other heading, could be made simplier.

Item Described: yes or no, if no explanation.

Communication from Seller: yes or no, if no explanation

(I answer every question asked, email buyers when item posted)

Postage & Handling Costs:  either reasonable or not reasonable.  This is a hard one as, say for example you pay $7.50 for postage (stated in ad) and it comes in an envelope with $1.20 worth of stamps, NOT REASONABLE, but then you agreed to pay the postage in first place.  But if it arrives in parcel post envelope (which cost $7.20) then reasonable. 

I find as a buyer and seller, you can see both sides of argument, in my opinion, buyers are better looked after.