It's a bit heartening to hear that they will take notice when required and if you do persist.

 

We have recently had some damage done to our defect ratings and FB on our other selling ID by a buyer who clearly scammed us. We were sure we had not made the exact same measurement error on the 8x items she bought from us. One we could understand but not all 8. So we let her know we were not happy but did send out the replacement items she was demanding. She then left us 6x NEGs for our troubles. The other two she must have left inadvertent POS because the comments were negative.

 

We got some pretty conclusive evidence a week or so later when she tried to do the exact same thing to another seller but sent the message to us by mistake. Claiming that the order was received but it was short on item counts and/or lengths.

 

So we are now trying to get ebay to see that if she has done it to us and tried it again with at least one other seller they should remove the retaliatory NEGs she left us. They will be able to see all messages between her and other sellers and if this pattern persists often enough then surely they ought to find in our favour and restore our good account.

 

We had an update message yesterday from them saying they were still investigating the case.

 

I wish you luck Clarry. It would be nice to think that eBay will ultimately do the right thing and remove your negs, particularly with the evidence you were able to provide. At least they're still investigating, and given that I also uploaded incontrovertible evidence yet it still took them more than 3 weeks to act, if I were you I wouldn't be giving up hope just yet.

Incidentally, if eBay do remove the negs, the associated defects will still appear in your seller's dashboard, but they will no longer count, and will disappear when the next evaluation is published. I'll be keeping my fingers crossed on your behalf. 🙂

This is terrible John..I have watched your account grow over the years..This is the way Ebay treats their top sellers is disgusting...You cant even sue them as they work cross countries and have no mechanism of appeal...I believe in 1 2months Ebay will self implode and their will be no Australian sellers..

NZ showed eBay they was not liked or wanted dumping eBay and having there own site trade me.

its a shame no Australian business has not taken the aussie market away from ebay and start an australian only auction site.

i know Qs is an option but the ceo of that mob have put all there eggs into there car selling site and left QS to fail.

i remeber yahoo years ago had there own auction site and was great. just hope one day some company comes along & takes notice of what ebay is doing to sellers and offer an option for us all. But honestly with postage rising in cost every six months i cant see online selling lasting much longer now as its cheaper to do shopping the old way. jump in the car and go shopping.

  

did they tell you why?

you have 100% feedback and dsr's look okay... was it defects we cant see?

Yes I looked at the FB too and I can't see any reason there why someone would get a permanent ban from selling.

There must be reasons we cannot see.

Persistent serious policy violations maybe that don't translate into outward defects.

If no reason has been given then heaven help the rest of us.

I got my marching orders also after 10 years as a buyer and seller on Ebay.

 

I moved house and hubby op shopped a bag of clothing that was actually what I'd pulled out to post, after a week or two we worked out this is what he'd done.

 

I refunded all the 7-8 sellers and listed as out of stock which I thought was the most appropriate thing to choose.

 

I then put everything in holiday mode until I got service at the new address sorted which of course was over Christmas and delayed.

 

As I began sorting out my stock (all preloved clothing) before I could even list anything new or unhide from holiday view I've been told I can no longer sell.

 

It's very frustrating, I was never reliant on it as a form of income but it just seems such an unfair thing to do with little room for negotiation or understanding.  Really sad.

This is the 'Out of Stock' feature.  Would/should this have applied to you?

 

Use the out-of-stock feature so anytime a Good ‘Til Cancelled listing reaches a quantity of zero, we’ll automatically hide that listing from buyer searches, helping to safeguard your hard-earned feedback and retaining your sales history.

Once you replenish your stock and update the quantity, the listings become visible once again.

Did you end up going to Fair Trade or the ACCC about this?

 

The first time the supervisor said the decision is "final" I would have got her name to put in the complaint, and told her thats exactly what I was doing, then did it.

 

When you make a complaint, they look at the whole situation, not just Ebays policies. Policies are not law, or authority.