I saw it and downloaded it when I started using C&S, but I confess I haven't got far in reading it!

The problem I have with a lot of user guides is that the user just wants a quick lookup guide: but the provider gives you a really lengthy screed- rather like asking for a recipe card and being handed War and Peace!

I have only had one real problem with C&S, and that is about postcodes. Not just the buyers postcode, either- my own!

Basically I had always had my address as Plympton, Adelaide, 5038. Lots of people do the same sort of thing on eBay- to define the area they and their items for sale are in. It helps avoid confusion for pickup items between say Brighton Melbourne and Brighton Adelaide. But C&S gets stuck on the conflict between postcode and capital city.

SO at the direction of the C&S person I talked to I changed my eBay settings to say Plympton 5038. BUT the C&S keeps putting up the old details every time I use it, anyway, and I have to edit them!!!

One of the great things about C&S actually is their help line- they are very good and patient. Also quick to answer their phones, AND in Australia speaking our version of English!!!