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@thedees98 wrote:

Hi All,

 

Thanks for replying.

 

I have had a reply from ebay already. As I included a tracking number which shows it was attempted to be delivered, and I have tried to communicate with the buyer but they are ignoring me and the parcel has not been opened but just refused I am not obligated to refund.

 

Will wait to see what paypal says before I get too excited though.

 

debbie 🙂

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Good news Debbie and thank you, as I think this info also clears up some questions for me also.

I currently have a Buyer in the UK who purchased a charm from me, so very low value item and paid for Registered International Post. (Approx. $24).   I received a message from her during the week saying she hadn't received it, so followed my usual procedure & sent her photos of the paperwork & PO receipt and then rang AP who were wonderful and traced it for me, to find (briefly) - it had arrived in UK within a week of me posting, but was marked as being Returned to Sender that very same day & was in transit to the Airport.  AP gave me Royal Mail's phone number & suggested Buyer should ring RM immediately as they should be able to stop it leaving UK and re-deliver. 

I msgd Buyer with all the detailed Tracking info and the RM phone number.  Next I get another message including a photo of a Customs Docket requesting payment of 14 odd pounds & she says she shouldn't have to pay that on top of what she has already paid !  She is obviously not too bright, because I pointed out to her (very politely) that firstly she should have contacted me sooner as the date on the documentation was 12/12 - so clearly she had the opportunity at least to receive the parcel and secondly that any Customs & Duty fees were her responsibility blah blah blah.

I have not heard a peep since, so have no idea what will happen next, but it's good to know I think I should be covered.

I have posted to UK, USA and Canada on a fairly regular basis, but not in any large volume, and have never had this problem regarding customs arise before, but have read of a few complaints on different threads. 

Does anyone here know, is it a random thing for a Buyer to be charged ?  I have always stated on the declaration - Merchandise - charm or bracelet as appropriate, so am not sure why this item was singled out.  Could it be with the state of world affairs more articles are being checked perhaps  . . . . .  just a thought