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@thedees98 wrote:

In regards to return postage the buyer hasn't had to pay as there are no extra stamps on it and I haven't been charged at this end so I am not sure what happened there. She can't say not as described as she hasn't even opened the parcel, it is still sealed as I sent it, I have taken photos to prove it. It has the correct address so she can't use that excuse either. All a bit odd !!!

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It is very peculiar.  You would think she could offer some explanation - one of those things that would really bug me, not knowing why I mean.  Sorry, in my previous post I got carried away with the Customs bit, I guess cause that's where my mind was (put it down to the age thing !)  That was really my point - as it's not marked RTS instead Refused - perhaps that was written by Customs because the Buyer Refused to pay the Duty ?  The customer would probably be aware of the procedure and as such knows the book would be returned to you.  Would also explain why no extra postage has been payable