ok, sold a top on the 2 Jan. (aus post closed 1-5 jan).

Today, buyer says it hasnt turned up, asks for tracking number. The item has only been in transit for max 5 days.

It clearly says in the postage description this is standard shipping, not parcel or registered, so theres no tracking.

Happy to give him a refund...... 

But then I notice his name on his Paypal account is the same name as a gamer personality who is a bit of a magnet for 30 yr olds with neckbeards who live in their mothers basements playing games all day long.....  coincidence. Its not a "normal" name.

Then I notice, his Paypal account is a P.O. box - Paypal stopped accepted P.O. boxes a while ago, didnt they? fair enough - he has an old Paypal account.

Then I notice, his Ebay account is brand new, opened the day before the purchase. zero feedback.  Old paypal account with new Ebay Id? AND coincidence gamer name with new Ebay ID?  nope.

Im thinking either -

1. The item he brought is less than $17. But - what a fantastic way to scam sellers. No one pays attention to low priced items... most would just refund to avoid a defect. Scam.

OR

2. Fake name was a dumb idea on his part, and the post office wants photo ID to collect the item and he doesnt have it.

My question is - are we able in some way to request Ebay and Paypal to verify the buyers photo ID, proving it matches whats on the address, prior to providing a refund?   seems reasonable to me.