Hello Everyone,

I would like some advice on the followin matter, pls help 🙂

I sold a bag(i checked the bag was in good conditon before despatch) last week and buyer has received on the 28th June.(with tracking) she messaged me on the 2nd of July saying bag is faulty , zip came off and material is frayed and ask for refund/replace.

the item was listed $16.99 FREE Postage(it cost me $6.2 postage),under return policy" buyer must return the item within 3 days, and refund will be give only item returned in its original unused condition.

she told me that she is in oversea atm and only return the bag when she is return.and she demand for full $16.99.

What should i do? should i refund her 16.99 after she return the bag? or i can refund her 10.79?or ..?

any help would be appreciated.

thanks