I had a lady who bought an item and left Excellent Feedback but she didn't do any stars and because of that I got a Defect for Item not as discribed. Here is a copy of the message I sent asking why, with name and item number blaked.

"Thank you for your message..Every couple of months I download reports from my seller dashboard to see how my sales are going and as to how to improve if I can. When I checked your purchase I noticed that you left Positive Feedback but when you rated the item for Item Description, Postage Costs and Delivery Time.. On the item description you left Star ratings between 1 and 3

Item ID Transaction ID Transaction Date Open Cases Item Not Received Returns Item Description Open Cases Item Description
000000000000 000000000000 00/00/2014

Neutral/Negative Feedback Cancelled Transaction Ratings 1,2,3 Item Description Rating of 1 Shipping Time
X


As you can see there is an X under the Item Description. Maybe you did it accidentally and I am not to worried I just like to know if there is a problem

Thank you again
Crowsman"

Now this lady buys from me quite often and because she didn't do the stars I get a defect... This shouldnt Be The Case Or Is It??

Crowsman