We got a defect recently for a 1-3 on as described.

I tracked down the buyer who left the Pos FB and stars and sent a politely worded message asking the buyer abou it.

She sent a friendly reply immediately stating that she had been over the moon with her purchase and could clearly recall leaving us all 5-stars across the board. She said she would be happy to support any request with ebay to have this defect corrected as it was certainly not her intent.

I double-checked that it could not have been another buyer and there had been nobody else who had bought that particular item number anywhere near the time frame stated on the report. So it had to be from her.

We have never chased it down with ebay as our ratings are pretty good and it will be gone in 3-months anyway. And I didn't want to suffer a headache over banging my head on a brick wall to have it removed.

But it certainly looks like this terrible system is randomly issuing false defects.