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@crazyplacecostumes wrote:

Thank you 

That is extremely helpful!!

 

Quick question - we are rebranding and have recently changed our user id. We get:

 

Congratulations! As of 14/01/2015, none of your transactions over the most recent evaluation period have defects.

 

with no report

 

Would that be due to the id change? We've had two neuts in the last month so I can't imagine we have zero defects?

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I have no idea about that one. I know until a couple of months ago I would always get the same message, even when I had a few defects. A few other members reported the same issue. That was why I was running the DSR reports that I described above. It was the only way i could find out which transactions resulted in defects. 

Could you download a report before you changed your ID?