Hi all,

I've just been notified that one of my express parcels has not arrived (sent 10th of dec) and there is no tracking record of it. Yes, i know that i can force them to scan at the post office but i can't make it in their hours and i order everything in bulk.

The buyer is going to ask around at their local PO today but in the event it's not there, what should the next action be? I've been around for a long time but i understand the system has changed!

I have no qualms about refunding if the item never made it and because i don't have a personal receipt for the item AP will do jack squat BUT how do i resolve with no defects? Buyer has been lovely so far so i don't think there will be any problems there.

Thanks everyone!