Morning All,

Just got of the phone with Ebay. I used their website and opted for the call me option. They pretty much called immediately.

I spoke with 3 people and asked to be escalated to someone with the authority to do the following

i. Resolve my case
ii. Authorise immediate release of funds in my paypal account

Initially they kept telling me the case was not yet closed and I might win.  I eventually told them that I would be reporting Ebay to the FOS, ACCC, and Dept of Fair Trading should they not continue to escalate me to someone with authority to meet the above demands.

Eventually I got put through to a supervisor.  I calmly explained the situation, very simply, using point form, to her.

Ebay hav now closed the case in my favour. Funds will be in my PayPal account within 24 hours.

A good outcome, but not counting my chickens until I have the $$$$.  I am concerned the buyer can still appeal, but the notes in the ase clearly state the item is ineligable for ebay money back guarantee, so i think that possibiliity is remote.

I have screenshots and email backups of all correspondence with EBay

No PayPal on local pickup ever again.

Took around 1 hour on the phone.