Hi

I just received a package from the US that was busted by the time it arrived here in Sydney.  Inside were supposed to be 6 pens but because the cardboard packaging had been torn, there were three pens missing.

With your damaged parcels from Asia, did you just send the claim to Aust Post? See what I can't fathom is 

who would take responsibility.  With the parcel I received, it was sent by USPS and delivered by AustPost.  

So I was thinking that if I sent it through Aust Post, they would just say they couldn't prove it was them and that the damage could have occured whilst still with USPS and vice-versa.  Could you explain how it works for me as the three pens lost were about $10 each and while I don't want to neg f/b or request refund from the seller  for postage manhandling, I don't want to be out $30 either.  Any advice would help.  Cheers