Thinking I could get an invoice issue sorted early, I decided to click the 'Chat with us' button instead of waiting to call Ebay the next day...

I have wasted about half an hour with a man who decided the postage rebate credits I was asking about were instead final value fee credits. He then ever so kindly made an exemption for me and said he would credit me my FVFs when I was asking about something else entirely!

When I told him I wanted postage rebate credits instead of FVFs for items I posted in November, he told me that the promotion had expired!

...I gave up at that point.

Is Ebay's email support any good? Or is calling the way to go?