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@am*3 wrote:

eBay Money Back Guarantee

 

How eBay Money Back Guarantee affects your defect rate (from November 2014)

 

Buyers can open a "request" if they haven't received an item, or didn't get what they ordered. Sellers are responsible for responding to requests and trying to reach a resolution. Once a request is open, either party can ask eBay to step in and help – at which point it becomes a "case".

 

Here's how requests and cases affect your seller performance under eBay Money Back Guarantee:

 

• An open request is counted as a defect (remember you can only receive one defect per transaction).

• If the buyer closes the request (or it closes automatically), the defect will remain.

   

• If eBay is asked to step in and help, and the case is decided in your favour, the defect and any related Feedback will be removed.

• If eBay finds the seller responsible, the defect will remain and the case will also be counted as 'closed without seller resolution'.

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am* I know this topic has been bashed around for quite a while on here now, so your damned if you do & damned if you don't. My question is, why is there "Grey Area" ? Its sole purpose IMO is to defect you off  here if you cannot fight it !