Who has noticed a large leap in item returns since the new system came into place??

Even buyers getting refunds without sending the items back.

Thats right not  returning the item back.No tracking number nothing.

See one case

eBay Customer Support has reviewed the case and made a final decision.
We issued a full refund of ---------  on 28 Jan, 2015 to the buyer. As described in the eBay Buyer Protection program, the refund includes the purchase price, plus original postage. This amount will be deducted from your PayPal account or charged to your preferred reimbursement payment method. The hold on this PayPal transaction has been removed. This case is closed.

Decision:
This case has been decided in the buyer's favour.

Comments:
The buyer claimed that the item didn't match the description.