There are similar stoopid policies in both ebay and paypal.

I had a case just recently where a buyer raised an unauthorised use case against us with paypal. Not a bank chargeback case.

PayPal put a hold on all her transactions that had occurred at around that time, including mine.

When I got the notice from paypal I contacted the buyer with a please explain question.

She responded quickly and very friendly to apologise and to say that she had made a mistake and that there was no unauthorised use after all.

She said she had contacted paypal but the hold on my money remained. So I contacted paypal myself about it.

Their first question was tell us your tracking number.

I said there is none as we use regular mail, but that this is not the issue the buyer has received her item and has acknowledged that.

But because I could not provide a tracking number they were unable to close the case in my favour.

So they had to close it NO FAULT.

Now this means I got my money (only $4.00) released but the buyer was also issued a refund of the $4.00.

I contacted the buyer with this info and she was gob-smacked. And re-iterated that this was not the issue. And it had nothing to do with my transaction at all.

She called paypal again and they said this case was finalised.

According to the buyer the other sellers apparaently were treated in the same way as me.

So each seller got their money back (as did we) and the buyer was given a refund in each and every case as well.

Not a bad way to get multiple items for free.