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@gtx305 wrote:

Demand to speak to a supervisor (and keep demanding it and calling until they do), get names / times / dates of your phone calls and ask if they record phone calls - request that they do.

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You can also request the details of the conversation be noted on your records and always get a Reference Number for the conversation  (Learnt that one here on the boards ! - thanks folks)

Congrats chabra and best of luck gtx - don't give in to them !