Hi all, wanting to clarify something. I sold an item in January, sent it to the buyer the next day using a courier company that had tracking.

I got a message from the buyer 2 days ago saying he hadn't got the item yet, ok fair enough but the guy was abusive to me right off the bat.

I have replied to him politely and provided all the relevent info. He is basically ignoring me and the info I am providing for him and threatening Ebay action.

Now, after I send the item is it up to me or him to resolve shipping issues? He is telling me that ebay policy is that it is my responsibility until it is delivered. Is that the case?

The depot is holding his item because it was on for delivery, and he wasn't home. So, I have provided him with the connote (tracking) number, the address of the collection depot, a case number and all other info I can. He is basically saying to me it is my fault and because I am interstate it is no excuse. So... what he expects of me is to drive a thousand or so klm's to collect his item and deliver it to him personally!??

Every reply I have had from the buyer is just full of negative attitude towards me, I checked his feedback left and he is a serial negative feedback giver. Brilliant....

Anyway, any info from those in the know would be greatly appreciated.