If we send out a replacement item for something reported either lost or damaged in the post we add a follow up comment to the feedback we left for the buyer at the time we mailed out the item.

If all sellers would do this then other sellers can see if there is a trend with this particular buyer.

It goes something like this.

<UID>: Replacement sent for item reported lost/damaged in post (date).

Or if you refund then change the words a bit to suit.

Put the buyer's UID in the comment so all can see the buyer ID. Otherwise its hidden by ebay.

Just change the lost or damaged to suit the circumstance.