I had a buyer send a message last week saying her item hadn't arrived yet. I asked if she would mind waiting another week to see if it arrived. That week ended today and I haven't heard back from her! No case opened, no message so I don't know if she's got it or not. I thought about sending her a message to ask, but I didn't want to give her any ideas about saying it hadn't arrived if it actually had, just to get a refund. I did ask her to let me know if it did arrive. I'm hoping no news is good news. If it doesn't get there, this will be my first INR in 620 sales!