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@clarry100 wrote:

 

 

Several months ago now (before this MBG thing) we had a buyer raise a PayPal case against us saying that the 8x 2-metre lengths of material they bought were all half a metre short. 

 

We had sent with regular mail so no tracking. Normally we would have lost simply on that basis alone but they closed the case NO FAULT. 

 

That meant the the buyer still got their refund (which just encourages them to scam) but we did not lose our money either.

 

Even PayPal said that this refund would encourage the scammer but this was the only way they could close the case without us losing our money. Just because we used regular mail.

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I'm not sure I understand why the postage method was an issue - if the buyer claimed INAD, then they acknowledge they have received a package, so postage method / proof of post shouldn't have even entered the equation, it should have been just a matter of defending the INAD claim. o_O (Just thought it strange if the PayPal CS reps had mentioned it as having a bearing on the case).

@mamannola - if your tracking info shows the package was delivered to the address the buyer requested, I would be A) sending them an official letter of demand for repayment, and B) reporting them for online fraud (action should be taken against them if they do not resend payment within a certain timeframe).