I tried to argue exactly that point at the time with the paypal CSR too DG. Who, incidentally, was in USA.
But according to him, because we had used regular mail without tracking that precluded him from finding 100% in our favour. He wanted to based on the evidence in front of him but said due to paypal process he could not.
So the next best thing he could offer was NO FAULT, which still left a bad taste in my mouth as the scamming buyer got their item and a refund as well.
But it seems they had some kind of history on their account I was not privvy to (all he would say was he could see some history) so this one would have been recorded on their account too.
I have since checked their ebay account and it is still active, so nothing has happened there. But of course they are on all our special lists.
The buyer also left us a bunch of NEGs at the time that ebay would not remove because the case was not found 100% in our favour. NO FAULT was not good enough for them to remove the NEGs despite speaking with a supervisor (twice).
Even tho once again the paypal CSR said that in his opinion the NEGs should be removed by ebay as he thought that we had done nothing wrong (apart from mailing without tracking).
This was the very same CSR, by the way, who explained to me that taking a photograph of the cancelled stamps/address over the counter at the PO would have sufficed in this case. With such a photo he would have awarded to us 100%.
Anyway this one is off the rearward radar now for us as we are on a 3-month evaluation period.
