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on 14-02-2015 09:26 PM
The problem is that if items are untracked, it's impossible to see what's been happening within the AP network in the background.
3 weeks from central west NSW to Vic however, in my opinion, is way over the top. You wouldn't know if there was any bouncing back and forth between AP handling centres in NSW and Vic because you can't see any events.
All our items go out SOD with insurance simply because we sell relatively expensive stuff. Most of our items are costly to replace so if they get lost in the first instance then that's an AP insurance claim issue. Fortunately they are few and far between.
However because of the new defect system we're doing our utmost to keep our customers happy by sending out duplicates when one of these bouncing parcels is evident in AP's logs. We allow the AP online estimated delivery date plus 3 days before we resend a new Express Post parcel.
I agree that going to the media may in fact "stir the possum", but what I'm trying to highlight is that we are experiencing multiple issues regarding items yo-yoing between Vic and NSW and within Vic itself.
If it was just one case, then OK, AP have misdirected the shipment and it will hopefully get back on track shortly. But no, it's many cases and I'd really like to know if anyone else is experiencing similar.
I'm trying to ascertain if there are any other sellers that are watching tracked items and seeing the same or similar patterns. Until last month we never needed to bother checking on any of our tracking unless there was a query (maybe1 in 200 items), but now I'm having to do it daily as the "non-delivered" or "held up/bouncing" parcel list just keeps growing and growing.
aunty_vera_scrap_and_craft has showed in the above post that an item got stuck in Chullora NSW and until an enquiry was raised, that parcel just stagnated there.
Chullora to me appears to be the main culprit in NSW.
Sunshine West and Seymour are the problem centres in Vic.
Without others being able to report that the same sort of thing is happening with them, we're sort of stuck up creek without a paddle.
If anyone out there has checked and seen similar "bouncing issues" please let me know as I can then at least build a case to try and sort things out hopefully for all sellers.
3 weeks from central west NSW to Vic however, in my opinion, is way over the top. You wouldn't know if there was any bouncing back and forth between AP handling centres in NSW and Vic because you can't see any events.
All our items go out SOD with insurance simply because we sell relatively expensive stuff. Most of our items are costly to replace so if they get lost in the first instance then that's an AP insurance claim issue. Fortunately they are few and far between.
However because of the new defect system we're doing our utmost to keep our customers happy by sending out duplicates when one of these bouncing parcels is evident in AP's logs. We allow the AP online estimated delivery date plus 3 days before we resend a new Express Post parcel.
I agree that going to the media may in fact "stir the possum", but what I'm trying to highlight is that we are experiencing multiple issues regarding items yo-yoing between Vic and NSW and within Vic itself.
If it was just one case, then OK, AP have misdirected the shipment and it will hopefully get back on track shortly. But no, it's many cases and I'd really like to know if anyone else is experiencing similar.
I'm trying to ascertain if there are any other sellers that are watching tracked items and seeing the same or similar patterns. Until last month we never needed to bother checking on any of our tracking unless there was a query (maybe1 in 200 items), but now I'm having to do it daily as the "non-delivered" or "held up/bouncing" parcel list just keeps growing and growing.
aunty_vera_scrap_and_craft has showed in the above post that an item got stuck in Chullora NSW and until an enquiry was raised, that parcel just stagnated there.
Chullora to me appears to be the main culprit in NSW.
Sunshine West and Seymour are the problem centres in Vic.
Without others being able to report that the same sort of thing is happening with them, we're sort of stuck up creek without a paddle.
If anyone out there has checked and seen similar "bouncing issues" please let me know as I can then at least build a case to try and sort things out hopefully for all sellers.
