Soo frustrating!

Another negative.

I got a refund request because the buyer says goods were damaged in the post (seeds the size of a pinhead that are extremely tough - you would need to use your nails to squish them! and they were in watertight ziplock).

I asked for photos of the damage and the envelope, and received no reply whatsoever. Sent a reminder for photo. then refunded her a week later just to end it (still no communication from her).

Then she gives me a negative - "Seller does not give enough time to communicate with buyer. Bad service overall"

Makes no sense - she didnt reply so I REFUNDED her when I didnt have to, right on the expiry date for the refund request (EBAYS date, not mine).

I asked her to revise the feedback, she wrote back right away, she said no, because I reported her to ACORN (I didnt, but if i had, sellers are well within their rights to do so), and that its not her fault that she threw them in the bin because they were damaged (still not explaining damage).

Sometimes I think buyers are on crack.

If I receive a refund request and only MESSAGE the buyer asking for photos, instead of accepting the refund by the expiry date, what happens? Does Ebay force a refund? do they step in and give a defect anyway?