@twyngwyn wrote:
Has the buyer said yet whether it is in the same condition as sold to her? If she has, I would take her word for it, accept return & move on....she could become one of your best customers 🙂

She didn't say but did imply it, as I said I will refund if tags are intact and item is still in new condition, and she responded by saying thankyou she will send it back.

I am fairly skeptical about the best customer bit 😉