Some time back I bought a Netcomm modem online from PC Case Gear. I paid them using PayPal.

From the outset it was unstable and never worked correctly. Netcomm were convinced it was not their modem.

Eventually I purchased a 2nd modem and after trying all kinds of stuff Netcomm finally agreed it looked like their modem was at fault.

I bought another one from somewhere else and the problems all disappeared. Good enuff proof.

So Netcomm said return both modems to PC Case Gear for a refund.

PC Case Gear have just processed both refunds but have deducted 2 lots of postage charges at $17.95 each.

So I'm out of pocket $35.90 for the original shipping of the two units. And also the cost of sending the faulty units back to them.

Another $22.

I know this has nothing to do with ebay as I didn't buy them thru ebay. But possibly should have.

As we all know in such a situation ebay would enforce the seller to pay the cost of return shipping plus fully refund the orifinal purchase cost once I returned the goods.

PC Case Gear just say tough luck. There is no recourse.

Moral to the story: if you are a buyer use ebay. If you are a seller steer clear.