@id_supplies_cards wrote:
I recently sold an item on the 15th. Buyer paid on the 16th. Raised a paypal dispute on the 19th and left me negaive feedback on the 20th. I contacted buyer on the 19th and sent item on the 20th. I also refunded their money out of good will, yet they still left negative feedback. Even though sale stated that item would arrive 5-9 days after payment is received, so the 21st-25th. I think I have been more than generous. End of the day they are going to get the item for free within the alloted time and I am left out of pocket with negative feedback. Can I ask Ebay to remove feedback?
I am not sure how the buyer managed to open a dispute for not received - the system is supposed to block not received paypal cases being opened until the estimated delivery time shown on eBay has expired.
By chosing to go the road of goodwill when the buyer had none has worked against you - if you had not refunded the money and won the dispute for not received by providing a tracking number you could have had any subsequent negative feedback removed.
