I don't know whether anyone else has had this problem. 

I send items through click and send in ebay Australia parcels. 

The address is directly migrated from ebay and has been correct. 

Two buyers had not received their item and Australia Post acknowledged (from the tracking) they both disappeared from the radar in transit. 

It has been two months but they state that the compensation section is still investigating and have a backlog. 

It has been allocated "high priority" but they keep on insisting that it takes time. 

Has anybody been experiencing similar delays with the "compensation section"