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@baudrillard2013 wrote:

Yes in both cases the tracking shows where they were last scanned as I had tracking with ebay click and send. 

 

One didn't get past the post office where I lodged it and the second item destined for Mount Isa had two scans on it, 

one at the post office of lodgement and then at Sunshine West.

 

Australia Post have already told me that at the end of their 'investigation' they are not obliged to pay discretionary 

compensation for the value of the items which were lost.  They claim it is impossible in both cases to know what 

happened to the items. My position is that clearly after they were lodged with Australia Post both disappeared and 

the item was in their custody/control. 

 

They say that unless I had insurance they are not legally obliged to provide the value of the items lost to me in 

compensation. Of course I pointed out to them that I had to refund the value of the items to the buyers within 10 days 

under ebay's money back guarantee as they were not received but they just say repeatedly that even if both were 

under $50 I am probably not eligible because I didn't have insurance. 

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Funny thing that.  My PO keeps insisting that parcels are covered for loss up to $50.  I wouldn't want to rely on getting it!