You really have no choice - if he has paid you really do need to send it.

 

Having said that, maybe you could ask them to agree to cancelling the sale, refund the money, you may get a negative, bit not sure how to avoid that. 

 

Have you looked into how much it is going to cost to post to Mexico?

 

Did you allow for that when listing ?

 

If the buyer agrees to the refund and cancellation, before you relist read up on selling, set your restrictions regarding OS etc.

 

A little more info may help us help you. 

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You can't please all the people all the time, so now I just please myself