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@clarry100 wrote:
Seems you have proof of lodgement because a scan event says received by Australia Post. So you should win the INR case no worried. That means the buyer will not get a refund. Now if they really have not received their item it's then up to you if/not you refund them. If you put a claim in with Australia Post they are only likely to refund the actual cost of postage not the value of the goods unless you purchased insurance.
The rules under Australian Consumer Law are that the buyer is deemed to have received their item when the seller lodges it with a carrier. It's all in the Sale of Goods Act.
So you ad the seller have protection from what I see here.

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@gtx305 wrote:

Edit: if its lost, the buyer needs a refund... you claim the amount back from Aus post - so you wont be out of pocket.

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Sorry but these two statements seem to contradict each other. clarry100 says since I have proof of lodgement, then I win the INR case regardless of whether the item is lost or delivered. But gtx305 says that if the item is delivered, then I win, but if the item is lost, then I lose the INR case.

Another contradiction is that gtx305 says that if the item is lost, I can claim the full amount from Australia Post (item price + postage?) but clarry100 says that I can only get back the postage price.

I haven't uploaded the tracking number to the eBay Item Not Received Case yet. Would it hurt me if I did? Is there any disadvantage of doing so?