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@jensmanchester-australia wrote:

Having a tracking number also does not necessarily prove proof of lodgement. Further documentation may be required to prove that the tracking number is for the item in question and that the parcel has been sent to the correct delivery address.

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Jen...

This why when I send a parcel I always use Click & Send and lodge over the counter and get the lodgement receipt from the PO.

When you create the C&S label the paypal delivery address is recorded against the tracking number. And when you get the lodgement receipt from the PO that receipt shows the tracking number as generated by C&S when they scan the label. So you are 100% covered no matter what ebay or paypal might rule. In such cases you (the seller) will win an appeal because its the law. But you should not have to got thru this at all really.

Us sellers should stand up to these boffins and show them (especially ebay) that their money back guarantee system is totally flawed.

They basically say to the buyer "get what you pay for or get your money back".

If we sellers always make sure we have proof of lodgement (as per the SOGA) then it will always be ebay who stump up the funds to refund the buyer. Not the seller as they are trying to enforce. They have no legal right to do this.

If this happens enough times they will eventually repeal this flawed system as it will be costing them money.

So sellers, if you have proof of lodgement (this is the real crux of the matter) and they find a INR case against you and deduct the money from your funds then please appeal the decision. Go to the ACCC or the FOS with your evidence if you have to. But just make sure that you do not lose your money. You have a legal right to it.

The buyer will get their refund under ebay's own MBG rules so they will not be out of pocket. So you don't have to feel sorry for them paying up and receiving nothing. Then they can use their refund to buy the item again from you and hopefully it will not get lost on the 2nd try.