@opmania wrote:
I have agreed to refund an item for buyer
payment went through as paypal
and they are saying that their paypal acount is inactive and they paid with a credit card
they want me to credit to bank account as they cannot retreive the money from paypal
either way I"M in for a defect just checked out their feedback left for others
and they look look like the grim reaper
As the refund is initiated from your Paypal account will be refunded to the account (i.e. credit card in this case) that they paid through. It may not be a scam, just a customer who does not know how the system works.
Don't correct them, this sometimes just makes the situation worse, just smile and nod and tell them you have to use your own Paypal account to refund them but if they paid by CC it will be refunded directly to their credit card without them having to access their Paypal account.
I know this is how it works because I have had a refund in this situation 🙂
