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@thecatspjs wrote:

Agree with your points gemboy.

 

Nor in a BM scenario are you living with the threat of defects via a defective system via unknowing buyers (or sometimes difficult buyers) that could go towards restricting your business activity NO MATTER how good a seller you are.   

 

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Also, in a B&M scenario, there's nowhere near the plethora of competition just a click away - nor the overwhelming presecence of the Asian Invasion - as there is here on ebay!

Having had a B&M shopfront in the past, I'm well aware that my customer service skills won out time and again over my competitors - even though most of their goods were priced below what I could afford to offer. Unfortunately, it's a little too hard to offer that same level of service here - until after a sale, when consumers have been coerced/cajoled/tempted into purchasing possibly the lowest-priced item available. By then however,  it's a matter of too little, too late.

In a B&M scenario, if a customer raised an issue with a purchase, we were able to sort the issues without too much trouble - as face to face encounters more often than not are able to be rectified easily.

On ebay? Just as easy, (sorry - that should read easier), to neg a seller and/or open a case against them, with little room for the seller to move.

Gotta love ebay!   NOT.