---

@bigpelican wrote:
exactly! if you had a retail store, you wouldn't pay for the buyer to return items to you, pay postage both ways just because they changed their mind?

---

Then get a defect for doing so.

Change of minds are being processed as items with defects as more buyers realise it is a way of getting seller to pay return post or even let them keep it and refund. As is often the case if item value to seller is not much more than shipping, especially if it potentially has a defect.

Buyer only needs to raise the question not show that it is so.